Energy Retailer Services
Our senior staff have all worked across the UK Energy market in either small, medium or large energy suppliers as well as metering agents. Our in-house experience extends to unwinding supplier of last resort (SOLR) portfolios and working with administrators for highly successful collect-outs. Our team have even been through the market entry processes several times for suppliers that now have 100's of thousands of customers.
This means we understand the journey your business is on at every size; the difficulties you face on a day to day basis, the margins you have to work with, and importantly the relevant OFGEM, MRA and SPAA regulations.
Using multiple databases UK-wide, we can identify new tenants for both residential and commercial properties. Simply provide us with the address and using multiple databases, we will provide you with the contact details of the most likely tenant at the property you are supplying.
We provide this service on both a bulk or one-off service - please contact us for details.
We can track down historic tenants and collect what is owed to you. Using multiple databases UK wide, we can trace where previous occupants now live and, in most cases, provide some contact information.
We provide this service on both a bulk or 1 off service - please contact us for details.
We can provide alerts for your Live / Active client base when a change of occupancy has been detected.
We can provide bulk files monthly, quarterly, annually or in realtime.
Please contact us for more information on this service.
Using a number of databases UK-wide, we can identify if a property has become vacant and let you know so you can start your "Long Term Vacant" process and stop chasing 'ghost' invoices.
We can provide bulk files monthly, quarterly, annually.
Please contact us for more information on this service.
Where your client has passed away, we use our databases to identify who the financial affairs have been passed to, so debts can be recovered from the estate swiftly.
We provide this service on both a bulk or one-off service - please contact us for details.
Larger delinquent sites cause huge cashflow pain; our services aim to make recovery as simple as possible, giving you clear options to ensure you are in control of your debt book. Our services are listed below.
Change of tenancy accounts can be difficult to collect, often where the client has moved without providing a forwarding address; billing systems will simply send the invoice to the previous address with the hope of a mail redirect.
Similarly, Lost or "Dead" sites depending on your business' terminology can also be a problem - you once supplied them, but after your loss date, they are no longer in touch and are not paying (at least) their final account with you. Often clients that have remained at the same address avoid paying due to termination charges that they do not like but are in their terms and conditions - we can ensure these are enforced.
With these problems in mind, Arena has built bespoke recovery services for these clients, screening the account as they are received against various databases to ensure that the correct actions are taken and requests are sent to the right place. We will look at home addresses for sole traders and will track companies house for incorporated businesses.
Most agencies simply use the address you have provided and reach a dead end, wasting your time and potentially losing your chance to get a payment.
Contact us to discuss our invoice recovery options by clicking here.
Staying on top of debtors that you are still providing services to is absolutely essential for both commercial and domestic suppliers. Cash is the lifeblood of the business and debt for these customer groups can often be overlooked as it is often difficult to report on this customer group.
When you identify a problem, it can take a lot of time to hire, train and deploy staff in this area. Utility debt is normally complex and it is not nescessarily easy to get help with, due to the number of potential issues that occur with Energy billing - not to mention the Ability to Pay Principles which apply to Micro Businesses. This can make it difficult to grow your team at pace and even more difficult to get additional/outsourced help.
Help, however, is at hand - Arena Recoveries' skilled energy collections team is trained to deal with queries such as:
Incorrect Meter Readings
Disputed Meter Readings
Incorrect Meter Exchanges
Contract Start and End Date Issues
Change of Supplier Issues
Erroneous Transfers
We can also assist your senior in-house team with strategies for:
Re-instatement of Direct Debits
Reminder Processes
Disconnection Processes
EAC/AQ to Cash / Settlement Reconciliation
Smart and Legacy Misdirected Payments
We can be an additional resource as and when you need us or we can look after the credit control process for you alongside, or instead, of a credit control team.
Ask us for more information by clicking here.
When your collection process has hit a brick wall, we can take a look at the accounts that you have written off and see if we can recover any of these for you.
We will screen the accounts intially to give you an indication of the likelihood of recovery and will make a number of attempts to get in contact with the debtor using various databases at our disposal to get their current whereabouts and contact information.
We undertake this on a no win no fee basis, to ask for more information - click here.
When it looks like a business is failing to pay, but doesn't look to be trading insolvently, we can arrange for a County Court Judgement (CCJ) to be filed against your debtor.
Ask us about pricing for this service.
How it Works
We will apply to the court for a judgement, this requires the company to make payment within 30 days or the CCJ will be recorded against their credit file for the next six years. If they pay within the 30 days, their credit history will be unaffected by the CCJ.
*Note if the company makes an arrangement to pay that spans more than 30 days, the CCJ will be placed against their credit file.
Another route where the business appears to be trading insolvently and /or has breached payment arrangements or failed to make contact is issuing a winding-up petition. This asks the court to stop the company making its debt worse and can be served to creditors owing £750+.
Contact us to understand our pricing for this service by clicking here.
*There are currently restrictions in place for presenting winding-up petitions against any company based on statutory demands that were served between 01-March 2020 and 31-March 2021 .
*We cannot present winding-up petitions against a company between 01-March 2020 and 31-March 2021 based on the company's inability to pay its debts - unless there are reasonable grounds to believe Covid-19 has not affected the company financially or the debt issues would have arisen anyway.
When Live/Active account debt has reached the end of the road, we can apply to the court for a warrant to gain access to remove or exchange the meter so that your Meter Operator (MOp) can gain access to the premises.
We arrange for the following warrant types:
Disconnect / De-energise Site
Exchange Meter for Prepayment
We advise commercial clients that warrants are raised for the purpose of "Disconnect / De-energise Site" meaning, where your MOp can install a smart meter to recover charges through remote disconnect, they will be able, for example to confirm with you and your customer to authorise installation of this type of metering, avoiding disconnection.
We advise against warrants purely to "Exchange Meter for Prepayment" as these can result in multiple visits if metering is unavailable.
For more information ask us by clicking here.
*Coming Soon
Due to the Covid-19 Pandemic, we have delayed our rollout for Pre-Disconnection Vists (PDV). However we will be re-launching this service in Autumn\Winter 2021.
These visits will, as a minimum, attempt the following:
Attempt to recover a payment (by card only)
Confirm the name of current tenant / business owner
Confirm the supply of energy to the property services only that property (i.e. not a connected flat)
Verify any priority need to be noted for the resident\owner
Confirm the position of the meter(s)
Ensure Human Rights Notices are provided
For more information, get in touch by clicking here.
You can ask us about pricing for this service by clicking here.
We have a wide selection of services for Domestic / Residential sites. We take care to work with you so that our procedures are transparent, ethical, and compliant with 'Ability to Pay ' rules. Our services are listed below.
Change of tenancy accounts can be difficult to collect, often where the client has moved without providing a forwarding address; billing systems will simply send the invoice to the previous address with the hope of a mail redirect.
Citzens Advice noted in a 2018 report that the costs of redirection may be prohibitive to some in society, their reports show that 20% of movers who had problems with mail were late paying a bill.
Similarly, Lost or Dead sites depending on your business' terminology can also be a problem - you once supplied them, but after your loss date they are no longer in touch and are not paying (at least) their final account with you. Often clients that have remained at the same address avoid paying due to termination charges that they do not like but are in their terms and conditions - we can ensure these are enforced.
With these problems in mind, Arena has built bespoke recovery services for these clients, screening the account as they are received to ensure that the correct actions are taken and requests are sent to the right place. Most agencies simply use the address you have provided and reach a dead end, wasting your time and potentially losing your chance to get a payment.
Contact us to discuss our invoice recovery options by clicking here.
Staying on top of debtors that you are still providing services to is absolutely essential for both commercial and domestic suppliers. Cash is the lifeblood of the business and debt for these customer groups can often be overlooked as it is often difficult to report on this customer group.
When you identify a problem, it can take a lot of time to hire, train and deploy staff in this area. Utility debt is normally complex and it is not nescessarily easy to get help with, due to the number of potential issues that occur with Energy billing - not to mention the Ability to Pay Principles. This can make it difficult to grow your team at pace and even more difficult to get additional / outsourced help.
Help, however, is at hand - Arena Recoveries skilled energy collections team are trained to deal with queries such as:
Catchup Billing
Gas and Electricity Usage
Incorrect Meter Readings
Disputed Meter Readings
Incorrect Meter Exchanges
Change of Supplier Issues
Erroneous Transfers
Creating Compliant Payment Plans
We can also assist your senior in-house team with strategies for:
Re-instatement of Direct Debits
Reminder Processes
Disconnection Processes
EAC / AQ to Cash/Settlement Reconciliation
Smart and Legacy Misdirected Payments
We can be an additional resource as and when you need us or we can look after the credit control process for you alongside, or instead of, a credit control team.
You can find out more by contacting us.
When your collection process has hit a brick wall, we can take a look at the accounts that you have written off and see if we can recover any of these for you.
We will screen the accounts intially to give you an indication of the likelihood of recovery and will make a number of attempts to get in contact with the debtor using various databases at our disposal to get their current whereabouts and contact information.
We undertake this on a no win no fee basis, contact us for more information.
We can act on one off campaigns to arrange payment plans for your clients, when you need resource to chase failed Direct Debits for example.
For debtors that are Lost / Vacated / "Dead" we can get arrangements in place and provide you with monitoring information on the plans progress and intervene on your behalf where nescessary.
For details on this service contact us.
When all else has failed, we can arrange for a County Court Judgement (CCJ) to be filed against your debtor.
Get in touch to ask us about pricing for this service.
How it Works
We will apply to the court for a judgement, this requires thedebtor to make payment within 30 days or the CCJ will be recorded against their credit file for the next six years. If they pay within the 30 days, their credit history will be unaffected by the CCJ.
*Note if the debtor makes an arrangement to pay that spans more than 30 days, the CCJ will be placed against their credit file.
Once the CCJ is in place, we can apply for an attachment to earnings order, meaning that any payments or benefits can have a deduction made at source to recouperate your debt.
When Live / Active account debt has reached the end of the road, we can apply to the court for a warrant to gain access to remove or exchange the meter so that your Meter Operator (MOp) can gain access to the premises.
We arrange for the following warrant types:
Disconnect / De-energise Site
Exchange Meter for Prepayment
We advise that warrants are raised for Disconnect / De-energise Site so that if a customer refuses new metering, or becomes agressive your MOp can pull the fuses. However, this is your choice and we'll help you every step of the way.
For more information contact us.
*Coming Soon
Due to the Covid-19 Pandemic, we have delayed our rollout for Pre-Disconnection Vists (PDV). However we will be re-launching this service in Autumn / Winter 2021.
These visits will, as a minimum, attempt the following:
Attempt to recover a payment (by card only)
Confirm the name of current tenant / business owner
Confirm the supply of energy to the property services only that property (i.e. not a connected flat)
Verify any priority need to be noted for the resident / owner
Confirm the position of the meter(s)
Ensure Human Rights Notices are provided
For more information contact us.
Understanding who has occupied a property is key to ensuring effective collection. We can track current and past tenants to get the best recovery results. Our services are listed below.
